Customer Experience | Community | Sales & Retention

Brisbane's West | Full-time

Join a genuinely people-first environment where your energy, presence, and ability to connect will directly impact member retention, growth, and overall experience.

This is not a typical front desk role.

This is for someone who understands that experience is everything, someone who can walk into a room, lift the energy, remember names, build trust quickly, and turn everyday interactions into long-term loyalty.

The Opportunity

You’ll sit at the heart of the business, owning the member journey from first impression to long-term retention.

From welcoming members each morning, to driving conversations that convert into memberships, to proactively re-engaging those at risk of dropping off, your role is to create an environment people don’t want to leave.

You’ll be trusted to take initiative, build relationships, and contribute to a culture where people feel seen, supported, and part of something.

What You’ll Own

Member Experience & Front of House Presence

• Be the first impression — warm, confident, and professional every time

• Create a high-energy, welcoming environment that people want to walk into

• Build genuine relationships with members — know names, stories, and goals

• Handle enquiries, feedback, and challenges with care and confidence

Retention & Community

• Proactively connect with members to keep them engaged and accountable

• Identify disengaged or at-risk members and re-engage them early

• Create moments that build emotional connection and loyalty

• Contribute to a strong sense of community within the space

Sales & Growth

• Conduct tours and convert prospects through genuine, consultative conversations

• Support promotions, referrals, and local outreach initiatives

• Turn great experiences into word-of-mouth growth

Operations & Standards

• Run seamless front desk operations and administration

• Maintain high presentation standards across the space

• Support opening/closing procedures and daily operations

Who This Role Is For

You’re someone who:

• Naturally connects with people, quickly and authentically

• Brings energy, presence, and positivity into every environment

• Is confident having conversations that lead to sales (without being pushy)

• Notices the small things, and acts on them

• Takes ownership, not just instruction

You might come from:

• Fitness

• Hospitality

• Retail

• Customer experience or sales environments

…but more importantly, you understand people.

What Matters Most

• Strong interpersonal and communication skills

• A proactive, “see it, solve it” mindset

• Confidence in sales conversations and achieving targets

• High standards of professionalism and reliability

• Current First Aid & CPR (or willingness to obtain)
  

What You’ll Get

• Full-time, stable role in a growing environment

• Performance-based earning potential (base + incentives)

• Clear pathway into senior and leadership roles

• Ongoing development and mentorship

• Complimentary gym membership and access to facilities

• A genuinely positive, team-driven culture
  

The Reality

This role suits someone who wants to build a career, not just work shifts.

You’ll be expected to bring energy early mornings, consistency across the week, and a level of ownership that goes beyond the job description.

In return, you’ll be part of a business that values people, invests in development, and recognises those who perform.

How to Apply

To stand out, include your up to date CV, and a short cover note answering:
“What does a great member experience look like to you, and how would you create it daily?”